Shipping policy

Shipping Policy

Last updated: January 2026

At PureTiny, we are committed to delivering safe, quality baby products to your doorstep as quickly as possible. Please read our shipping policy carefully.

📦 Order Processing Time

  • Orders are processed within 1–3 business days

  • Orders are not processed on weekends or public holidays

  • Once your order has been processed, it will be shipped and you will receive a confirmation email

🚚 Shipping Times

PureTiny partners with trusted local and international suppliers. Estimated delivery times are as follows:

  • South Africa: 7–15 business days

  • International orders: 10–20 business days

Please note that delivery times are estimates and may vary due to courier operations, customs clearance, or unforeseen delays.

💰 Shipping Costs

  • Shipping costs are calculated at checkout

  • Occasionally, we may offer free shipping promotions, which will be clearly communicated on our website

🌍 International Shipping & Customs

For international shipments:

  • Customs duties, taxes, or import fees (if applicable) are the responsibility of the customer

  • PureTiny is not responsible for delays caused by customs inspections

📍 Incorrect Address Disclaimer

Please ensure your shipping address is correct at checkout.
PureTiny is not responsible for:

  • Orders delivered to an incorrect address provided by the customer

  • Failed deliveries due to incomplete or incorrect address details

📦 Tracking Information

  • Once your order has shipped, tracking details will be provided via email

  • Tracking updates may take 2–5 business days to appear after shipment

❗ Delayed or Lost Shipments

If your order has not arrived within the estimated timeframe:

  • Please allow a few extra days due to potential courier delays

  • If the delay persists, contact us at puretinyy@gmail.com and we will assist you

🍼 Baby Product Safety Notice

Due to hygiene and safety regulations:

  • Orders cannot be modified or canceled once shipped

  • Please review product descriptions carefully before placing your order

📩 Contact Us

If you have any questions regarding our Shipping Policy, please contact us at:

📧 puretinyy@gmail.com